Payment Options & Information
Astra Watch is proud to accept Credit cards, Paypal, certified bank checks and wire transfers, as well as other options. For speed and security, we recommend that all orders be placed with a credit card.
Astra Watch accepts the following credit card and alternative payment methods for online and phone orders:
Billing Address: Please provide us with your billing address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Orders may be subject to our verification procedures. For your protection, you may be asked to verify that you are the card owner, or that the order information provided is legitimate. This may include a request for a copy of your credit card ( front only, Please blur out the first six digit of your credit card number for safety reasons ), which can be transmitted by email, fax or via our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason, it is imperative that you provide us with both your current daytime and evening phone numbers.
Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Please make sure that your billing information submitted to Astra Watch corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to Astra Watch that is inaccurate will delay the shipment of your order.
If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
What should I do if my card is declined when placing an order?
If you receive a “declined” error message when your order is placed, you must contact your bank. Astra Watch has no control over these error messages; they are submitted from your bank’s online authorization system. There are numerous reasons explaining a “declined” message. Usually, credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.
Astra Watch reserves the right to refuse an order when the address or credit card is not verifiable.
Astra Watch accepts direct wire transfers for both domestic and international orders. Astra Watch will deduct 3% off your order total if a wire transfer is used for payment. Wire transfer orders cannot be processed online and must be placed over the phone or email. You will be given an order number and emailed wire transfer details. Wire transfers are recommended for orders placed without access to a credit card. Astra Watch usually receives domestic wire transfers the same business day; international wire transfers about two to four business days to process. Please contact Astra Watch after the anticipated wire transfer date so we may check our records for your payment. After payment is received, your order will be shipped. To pay for an order with a wire transfer, please contact us.