Astra Watch Company Limited will gladly pay for free Ground shipping for every order valued over $100 via UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.
You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at UPS/ FedEx/ DHL.
Orders that qualify for free shipping promotions will be shipped at no cost to you via DHL. We do reserve the option of determining the specific shipping method.
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
Astra Watch provides insurance coverage for every item we ship out. You may be asked to sign for the package upon delivery..
Shipping and Item Problems
If a shipped order was lost or damaged, UPS / DHL/ FedEx Etc must conduct an investigation. Please contact Astra Watch to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located,UPS / DHL/ FedEx will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Astra Watch and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, Astra Watch will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact Astra Watch within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact Astra Watch within 5 days of receipt of your order. Product discrepancies not notified to Astra Watch within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Astra Watch reserves the right to replace the original packaging of products sold herein. Astra Watch cannot guarantee a replacement of the manufacturer’s original packaging.